Frequently Asked Questions

For Singapore residents, we require:

• NRIC (front and back) or Passport for foreigners
• Proof of address (utility bill or bank statement less than 3 months old)
• Recent photograph for identity verification
• Source of funds declaration for transactions above $20,000 SGD

Verification typically takes 1-2 business days.

Yes, foreigners can open accounts with Tiyo Le Sınırı, subject to additional verification requirements:

• Valid passport with Singapore entry stamp
• Proof of Singapore address or overseas address with additional verification
• Employment pass or dependent pass details
• Additional KYC questions about source of funds

Yes, you must be at least 21 years old to open an account with Tiyo Le Sınırı. For users aged 18-20, parental consent and additional documentation are required.

You can update most personal information through your account dashboard. For address changes or significant updates, additional verification may be required. Contact our support team for assistance with sensitive changes.

Generally, we allow one primary account per individual. Corporate accounts and family office structures may have multiple sub-accounts. Additional accounts require special approval and enhanced due diligence.

Use the "Forgot Password" feature on the login page. You'll receive email instructions to reset your password. For security reasons, password resets require identity verification and may take up to 4 hours to process.

Our fee structure is tiered based on 30-day trading volume:

• 0.25% for volumes under $10,000 SGD
• 0.20% for volumes $10,000 - $50,000 SGD
• 0.15% for volumes $50,000 - $250,000 SGD
• 0.10% for volumes over $250,000 SGD

Maker fees are 0.02% lower than taker fees at each tier.

SGD Deposits: Instant via PayNow, 1-2 hours for bank transfer

Crypto Deposits: Varies by blockchain (Bitcoin: 10-30 minutes, Ethereum: 2-5 minutes)

SGD Withdrawals: Same day processing before 3PM SGT

Crypto Withdrawals: Processed within 2 hours during business hours

Yes, we have the following limits for security and regulatory compliance:

• Daily withdrawal limit: $50,000 SGD (can be increased with verification)
• Minimum trade size: $10 SGD equivalent
• Maximum single trade: $500,000 SGD equivalent
• API rate limits: 1000 requests per minute

We support advanced order types for sophisticated trading:

• Market orders
• Limit orders
• Stop-loss orders
• Take-profit orders
• OCO (One-Cancels-Other) orders
• Trailing stop orders
• Iceberg orders

Yes, we offer margin trading to qualified investors with:

• Maximum 5x leverage for major pairs
• 3x leverage for altcoins
• Risk assessment questionnaire required
• Minimum account balance of $10,000 SGD
• Additional terms and conditions apply

Our prices are aggregated from multiple major exchanges with a small spread. We use sophisticated algorithms to ensure fair pricing and liquidity. Prices update in real-time based on global market conditions.

We employ multiple layers of security:

• 95% of crypto assets in cold storage
• Multi-signature wallets requiring 3-of-5 approvals
• $100 million insurance coverage through Lloyd's of London
• Regular third-party security audits
• Bank-grade encryption for all data
• 24/7 security monitoring

We support multiple two-factor authentication methods:

• Google Authenticator
• Authy
• SMS authentication (Singapore numbers only)
• Hardware security keys (YubiKey)
• Biometric authentication on mobile app

2FA is mandatory for all withdrawals and sensitive actions.

Immediately contact our 24/7 security team:

1. Call our emergency line: +65 08 7643018
2. Freeze your account through the mobile app
3. Change your password and 2FA settings
4. Document any suspicious transactions
5. File a police report if significant funds are involved

Yes, Tiyo Le Sınırı operates under the regulatory framework of the Monetary Authority of Singapore (MAS). We hold the following licenses:

• Major Payment Institution license for digital payment token services
• Capital Markets Services license for securities and derivatives
• Full compliance with PDPA for data protection

We have comprehensive AML/CFT measures:

• Transaction monitoring system with AI detection
• KYC verification for all customers
• Strict source of funds verification
• Regular reporting to Suspicious Transaction Reporting Office
• Employee training on AML regulations
• Blockchain analytics for transaction tracing

Yes, we take data protection seriously:

• Compliance with Singapore's PDPA
• End-to-end encryption for all sensitive data
• Regular security penetration testing
• Data minimization principles
• Secure data centers in Singapore
• Regular staff training on data protection