Privacy Policy
Last Updated: December 2024
1. Information We Collect
At Tiyo Le Sınırı, we collect information to provide better services to our users in Singapore:
- Personal Identification: Name, email address, phone number, NRIC/FIN
- Financial Information: Bank account details, transaction history, investment preferences
- Technical Data: IP address, device information, browser type, usage patterns
- KYC Documentation: Identity verification documents as required by MAS regulations
- Transaction Records: Trading history, wallet addresses, transaction amounts
- Communication Data: Emails, chat logs, support tickets
2. How We Use Your Information
We use collected information for the following purposes:
- Account verification and KYC compliance under Singapore's Payment Services Act
- Processing cryptocurrency transactions and trades
- Providing customer support and technical assistance
- Security monitoring and fraud prevention
- Regulatory reporting to Monetary Authority of Singapore (MAS)
- Service improvement and product development
- Marketing communications (with your consent)
3. Data Protection Measures
We implement robust security measures to protect your data:
- End-to-end encryption for all data transmissions
- Multi-signature wallet technology for asset protection
- Regular security audits and penetration testing
- Secure data centers located in Singapore
- Employee training on data protection and privacy
- Compliance with Singapore's Personal Data Protection Act (PDPA)
4. Data Sharing and Disclosure
We may share your information with:
- Regulatory authorities (MAS, IRAS) as required by law
- Banking partners for transaction processing
- Legal authorities when required by court order
- Service providers under strict confidentiality agreements
- Auditors and compliance monitoring bodies
- Affiliated companies within our corporate group
5. Your Rights Under PDPA
As a Singapore user, you have the right to:
- Access and obtain copy of your personal data
- Correct inaccurate or incomplete information
- Withdraw consent for data processing
- Request deletion of personal data (subject to legal requirements)
- Object to certain types of data processing
- Data portability where applicable
6. Data Retention Period
We retain your personal data for as long as necessary:
- Account data: 7 years after account closure (regulatory requirement)
- Transaction records: 7 years as per MAS guidelines
- KYC documents: 7 years after relationship termination
- Marketing data: Until consent withdrawal
- Technical logs: 2 years for security purposes
- Support communications: 3 years for service quality
7. International Data Transfers
When transferring data outside Singapore, we ensure:
- Adequate protection standards in recipient countries
- Appropriate contractual safeguards
- Compliance with PDPA transfer requirements
- Notification and consent where required
- Risk assessment for each transfer
- Regular review of transfer mechanisms
8. Cookies and Tracking Technologies
We use various technologies to enhance user experience:
- Essential cookies for platform functionality
- Security cookies for fraud prevention
- Analytics cookies for service improvement
- Preference cookies for personalized experience
- Marketing cookies (with user consent)
- Local storage for transaction data
9. Children's Privacy
Our services are not directed at individuals under 18:
- We do not knowingly collect data from minors
- Age verification during account registration
- Parental consent required for users under 21
- Immediate account suspension if underage usage detected
- Compliance with Singapore's minor protection laws
- Educational resources for young investors
10. Changes to Privacy Policy
We may update this policy periodically:
- Notification of material changes via email
- 30-day notice for significant updates
- Continued use constitutes acceptance of changes
- Archive of previous versions available on request
- Regulatory compliance updates as required
- User consent for material changes where required
Contact Our Data Protection Officer
Email: dpo@tiyolesiniri.sbs
Phone: +65 08 7643018
Address: 78 Shenton Way, #08-01, Singapore 079120
Response Time: Within 14 working days as per PDPA requirements